Returns
We accept returns on most of our merchandise for store credit. New comics are the major exception; they can only be returned if damaged (see below). If you wish to return an item, please contact us at shop@scifigenre.com within 30 days of the invoice date. Returns must be in their original packaging and in the same condition in which they were shipped. Books may not be accepted for return if they have been removed from shrinkwrap. Your account will be credited for the purchase price of the item (we do not refund shipping) when we have received the merchandise and approved the return. Send return merchandise to:

ScifiGenre.com
P.O. Box 52003
Durham, NC 27717-2003

Please include a copy of your invoice or order confirmation with all returns.

Lost / Damaged Merchandise
If your order does not arrive within a month of the shipping date, let us know, and we will replace your order and recover any applicable insurance from the responsible carrier. We take great care to check items for damage before we ship them, but sometimes packages receive rough handling during shipping. If you receive a damaged item, please e-mail us and describe the problem. Once we have approved the return, you can mail the item (and a copy of your invoice or order confirmation) to the above address. We will do our best to replace the item; if we are unable to replace it, we will refund your purchase and shipping.

What Constitutes A Damaged Product?
Comic books that we receive new from our suppliers are in "new" condition. This does not, however, guarantee that they are Mint or Near Mint. It is typical for a comic book from the rack to display a few minor defects, including small spine cracks and slight bindery or printing defects (a cover that has been cut a little crooked, for example). These minor faults are expected, and we will not accept returns on comics displaying only such defects. More major defects, such as creases, dog-eared corners, blank pages, etc., constitute damaged merchandise that will be approved for return.

For statues and busts, only damage to the actual item (the statue itself) will be considered for a refund. Our suppliers often ship these items with very little protective packaging, and it is not unusual for the box to pick up small dents and dings while the item itself is undamaged.